That commercial laundry market has grown enormously over the past 20 years as the necessity for hygiene has become ever more important, nevertheless problems that come with it have grown ever more difficult. No matter how reliable the laundry machines have become, there is a great ever pressing need to solve breakdown problems as quickly and efficiently as possible.
By nature the laundry deal requires machinery which has large bearings supporting drums often working at very high spin rates and from time to time under unstable loads; this brings great pressure on the working parts and also the electrical controllers that frequently have to accept and work under severe vibration for considerable periods of time. The damage to machines is something that might occur at sometime in its life and whilst sometimes there is a time warning as things use, there is always the possibility of breakdown at the most inconvenient times.
Certainly the larger the organisation the more capacity and better flexibility of capacity they may have to take up the slack when a breakdown occurs, but it is always possible that the major breakdown can cause catastrophic problems if not resolved immediately.
Yes it may be possible to sub contract routine laundry services at the last minute but it may be limited and if secure, and or special services are required then this will well not be satisfactory. The upshot is that the service and repair side of the commercial wash market has become very important and one of the major selling points of laundry equipment.
There has been a trend in the direction of providing better and more efficient repair and breakdown service. There is at least one major supplier of all types of financial laundry machines that offer a service 365 days of the year. This service can be used with everything from a simple specialized and information service to access to engineers and spare parts.
Even when the larger laundries have their own break down and repair staff the access to 24 hour information and parts is of a great advantage. Ideally it allows the company concerned to work with a smaller excess machine capacity, which can be very useful in reducing capital bills. It also has the advantage that smaller organisations that do not have much excess capacity are covered in a way that gives you the potential for complete closure to the barest minimum and reduces extra working costs to the minimum.